PrivacyPolicy
We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.
Contents
1. Introduction
Welcome to Fidaa's Privacy Policy
At Fidaa ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fidaa.com or make a purchase from us.
We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy to explain what information may be collected and how we use this information.
Transparency Promise: We believe in being clear about how we handle your data. If you have any questions, please contact us at privacy@fidaa.com.
2. Information We Collect
Types of data we gather
We collect several different types of information for various purposes to provide and improve our service to you. This includes:
Personal Information
- Name
- Email address
- Phone number
- Shipping address
- Billing address
Payment Information
- Credit card details (processed securely)
- Billing address
- Transaction history
Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
Usage Data
- Pages visited
- Products viewed
- Shopping cart activity
- Time spent on site
Note: We only collect personal information that you voluntarily provide to us. You can refuse to supply personal information, but it may prevent you from engaging in certain website-related activities.
3. How We Use Your Information
Purposes of data processing
We use the information we collect in various ways, including to:
Order Processing
To process and fulfill your orders, send order confirmations, and provide customer support
Personalization
To personalize your shopping experience and show relevant product recommendations
Communication
To send order updates, respond to inquiries, and provide customer service
Marketing
To send promotional emails (only with your consent) and inform you about new products
Analytics
To analyze website usage and improve our services and user experience
Legal Basis: We process your personal information based on (1) your consent, (2) the performance of a contract with you, or (3) our legitimate business interests.
4. Data Sharing and Disclosure
When we share your information
We may share your information in the following situations:
Service Providers
We may share your information with third-party vendors who perform services on our behalf, such as payment processing, shipping, and data analysis.
Legal Requirements
We may disclose your information where required to do so by law or in response to valid requests by public authorities.
Business Transfers
In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new owners.
We do not sell your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Security
How we protect your information
The security of your data is important to us. We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Data Protection Rights
Control over your personal information
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of your personal data
Correction
Update or correct inaccurate data
Deletion
Request deletion of your personal data
Objection
Object to certain data processing activities
Portability
Receive your data in a portable format
To exercise any of these rights, please contact us at privacy@fidaa.com. We will respond to your request within 30 days.
8. International Data Transfers
Cross-border data transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Bangladesh and choose to provide information to us, please note that we transfer the data to Bangladesh and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Children's Privacy
Protecting children's information
Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Policy
Updates and modifications
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Notification: For material changes, we will notify you via email or a prominent notice on our website before the changes become effective.
Questions About Our Privacy Policy?
If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact our privacy team.
Fidaa Sustainable Products • Dhaka, Bangladesh