Terms &Conditions
Please read these terms carefully before using our website or purchasing our products. By accessing Fidaa, you agree to be bound by these terms and conditions.
Contents
1. Introduction
Welcome to Fidaa
Welcome to Fidaa ("we," "our," or "us"). These Terms and Conditions govern your use of our website fidaa.com and all related services, including the purchase of our sustainable jute products.
By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of these terms, please do not use our website.
Important: These terms affect your legal rights and responsibilities. Please read them carefully.
2. Definitions
Key terms used in this agreement
3. Ordering Process
How to place and confirm orders
Order Steps:
Order Confirmation: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Pricing: All prices are in US Dollars (USD) and include applicable taxes unless stated otherwise. We reserve the right to adjust prices due to market conditions.
Payment: We accept major credit cards and PayPal. All payments are processed securely through encrypted channels.
4. Shipping & Delivery
Delivery timelines and policies
Processing Time
1-3 business days for order processing
International Shipping
7-21 business days worldwide
Shipping Costs: Shipping costs are calculated based on destination and order weight. Free shipping may be available for orders over certain amounts.
Delivery Times: Estimated delivery times are provided but not guaranteed. International shipments may be subject to customs delays.
Shipping Restrictions: We currently ship to most countries worldwide. Some restrictions may apply based on local regulations.
5. Returns & Refunds
Our satisfaction guarantee
Return Policy:
Refund Process: Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
Damaged Items: Contact us immediately if you receive a damaged product. We will arrange for replacement or refund.
6. Intellectual Property
Copyright and trademarks
All content on this website, including text, graphics, logos, images, and software, is the property of Fidaa and protected by international copyright laws.
The Fidaa name and logo are registered trademarks. You may not use our intellectual property without prior written consent.
You may view and print pages from the website for personal use, subject to restrictions set in these terms and conditions.
7. Liability
Limitations of responsibility
Fidaa shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products.
Our total liability for any claim arising from these terms shall not exceed the amount paid by you for the products in question.
We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control.
8. Governing Law
Legal jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh.
Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
We reserve the right to update these terms at any time. Continued use of the website after changes constitutes acceptance of the new terms.
Need Help?
If you have any questions about these Terms and Conditions, please contact us.